de Lestard Films & Insights LLC ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard the personal information of clients, customers, and website visitors ("you"). By using our website delestard.com, you consent to the practices described below.
A.) Personal Information Collected from Clients
We may collect the following categories of personal information when you visit our website, engage our services, sign up for consultations, or contact us directly:
Contact Information
- Full name
- Email address
- Phone number (including mobile number for SMS communication)
Project or Service Information
- Details related to your film, media, consulting, or creative service requests
- Any materials or notes you voluntarily provide for project evaluation
Transactional & Billing Information
- Billing address
- Payment-related details (processed securely through third-party payment processors; we do not store full credit card details)
Website Technical Information
Collected automatically through cookies or analytics:
- IP address
- Browser type
- Device type
- Pages visited
- Referring URL
- Time spent on site
Voluntary Information
- Any information you submit through forms, emails, surveys, questionnaires, or SMS messages.
B.) Purpose for Collecting Personal Information
We collect personal information for the following legitimate business purposes:
Service Delivery
- To respond to inquiries, schedule consultations, provide quotes, and deliver creative/media services.
Communication
- To send updates related to your project, deliver customer service, and respond to your communications.
Transaction Processing
- To process payments, manage invoices, and maintain transaction records.
Website Functionality & Improvement
- To analyze how visitors use our site
- To improve user experience, services, and content offerings
Legal and Security Purposes
- To comply with applicable laws and regulations
- To protect the Company's rights, operations, and users.
C.) Sharing of Customer Information
No Selling or Sharing of Personal Information
We do not sell, rent, or share your personal information with third parties, partners, affiliates, or joint ventures for marketing or promotional purposes.
We may share personal information only in the following limited circumstances:
- With trusted third-party service providers who assist in operating the website, delivering services, or processing payments (all of whom are obligated to maintain confidentiality).
- When required by law, legal process, or to protect our rights or users' safety.
Mobile Information Sharing Statement (Required Language)
"No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties."
D.) Messaging Terms and Conditions
By providing your phone number to de Lestard Films & Insights LLC, you acknowledge and agree to the following:
SMS Consent
You consent to receive informational text message responses in relation to your initial communication with us.
Message Frequency
Message frequency varies based on your inquiry or ongoing project.
Standard Carrier Costs
Message and data rates may apply depending on your mobile carrier or plan.
Opt-Out Instructions
You may opt out of receiving text messages at any time by:
- Replying STOP to any text message
- Emailing shawn@delestard.com with "Stop SMS" in the subject line or message body
Help & Support
For help, reply HELP to any message or email shawn@delestard.com.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information.
Governing Law
This Privacy Policy is governed by the laws of the State of North Carolina. Any disputes arising under this Privacy Policy shall be resolved exclusively in the courts of Stokes County, North Carolina.
